RIPE NCC had using rtt since Dec 95, I arrived in August 96 and looked at possibility of using other systems commercial and public domain. Many!

I have lists of lists of systems!

and many names for the “request tracking system”, “help desk software”, “problem report management system” etc.

( and a web scan for ts yields lot of ticketing systems for the gates of amusement parks!)

(RFC 1297 is description of requirements for a ticketing system for network operations)

Remedy ARS -> not BSD

NearNet -> Informix -> not BSD