Only a mock up, still not specced

Looks lilke windows cos used Windows Paint program to draw it.

(Talk through examining ticket - for boxes.)

(NB: stt menu to reply easily)

Simpler

minimize typing:

point and click

list boxes

menus

Online help

interaction more controlled

Just an windows program over toop of old tools

Users can interract with individual programs if necessary

but

should normally only need to use this progra

Other planned features:

customer web interface

automatic generation of end of day reports

/ HM-dist repoerts / HM reports

show fax files

more intelligent checking of e.g. contact names